help

FD Labs is currently selling products via wholesale worldwide. We also offer discounts for bulk order quantities over 25 units. Please contact us here for all business inquiries.

We highly recommend creating an FD Labs account before ordering. This way you will be able to review current and past orders, shipping information, and any new features that we add to our website in the future.

Once you add your item(s) to the shopping cart, you will want to proceed to checkout. If you are in the U.S., simply select "checkout" in the shopping cart. If you are outside of the U.S., select "international checkout" once you are in the shopping cart. You will then proceed to a familiar checkout experience. We use PayPal for all transactions, so if you do not have an account, simply select the "pay with credit card" button. You will be able to input your credit card information and complete your transaction!

You will receive an order confirmation by email immediately after your order is processed. If you have a problem completing your order online or are not certain if your payment was successful please contact us here

If you place your order before 12:00 PM PST, you can expect your order to be shipped on the same day. If placed after 12:00 PM PST, your order will ship on the following day. Once your order ships, you will receive an email with your tracking number. All U.S. orders will arrive in 3-5 business days with standard shipping. All International orders will take 10-15 days to arrive with standard shipping.

All prices are quoted in USD. Foreign exchange rates apply and may depend on the date your order was placed.

Taxes, duties, & customs fees will be calculated at checkout.

FD Labs is unable to change or cancel orders once your order is shipped. Please contact us here as soon as possible if you have any questions about your order.

We do not accept refund or returns once an order has been processed. However, if you purchased your product online and it is defective, please send us a photo within 24 hours of your product's delivery. Our team will analyze the photo and replace your product if it is defective. If you have purchased an FD Labs product at a retail location, please contact that location for their refund/return policy.

FD Labs is dedicated to ensuring our customers receive the modern technologies, beautiful design and world-class support that encompass the brand.

FD Labs advises consumers to be cautious when purchasing devices from unauthorized resellers as the quality, reliability and safety of these products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine FD Labs products.

While FD Labs would like to help the victims of counterfeiting we’re not able to reimburse money used to purchase infringing goods since such goods were not bought from FD Labs, nor do we assist with the resolution of disputes, including assistance with PayPal or credit card refunds.

Contact FD Labs to learn more about authorized dealers, as any product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not guaranteed under warranty.

sign up and receive a $5 coupon code

stay elevated with our newsletter.